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Cancellation Policy

Last updated: September 16, 2026.

Changing or cancelling a visit

Contact the Iconic Smiles office where your appointment is scheduled as soon as you know you need to change or cancel it. Bellerose, Freeport and Roslyn have separate teams and contact details. Use the same office that confirmed your appointment so your message reaches the people managing that visit.

For a change close to the appointment time, call the office. A website message or email does not establish that the team has received or processed a cancellation. Ask the office to confirm the change. Opening this page, closing a booking window or leaving the website does not cancel an appointment.

Requests awaiting confirmation

The website's Request Appointment service sends a request to the selected team. It does not reserve a confirmed appointment on its own. If you have not received confirmation and your plans change, contact the office and explain that your request is still pending.

If you need to correct the preferred date, time or contact details in a request, follow up with the same office. Avoid sending several new requests for one visit unless the team asks you to do so. A second request is not automatically a replacement for the first.

Timing, fees and treatment-specific arrangements

Ask your office which notice period, deposit terms or missed-appointment policy applies to your visit. This page does not establish a universal deadline, cancellation charge or refund promise for the three offices. Any terms given to you during scheduling or in your treatment paperwork should be reviewed with that office.

Some visits require particular preparation or coordination. If you are unsure whether a change affects treatment instructions or a planned procedure, speak with the team rather than making assumptions from a general website page.

Running late or unable to attend

If you are running late, call and ask whether the office can still see you or needs to reschedule. Do not assume the original appointment length or a same-day replacement is available.

Let the team know if illness, transport problems or another unexpected event affects your visit. You do not need to send detailed medical information through an ordinary website form. For a medical emergency, call 911.

See our Terms & Conditions for the distinction between a website request and a confirmed appointment.

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